Support Policy Page

7-Eleven India Online Support Policy

Last Updated: June 15, 2024

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Support Policy  

At 7-Eleven India Online, customer satisfaction is our top priority. We are dedicated to providing you with exceptional support and assistance to ensure a seamless shopping experience. Our support policy includes the following:  

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 1. Customer Service Hours: 

   - Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM IST.  

   - You can reach us via email at **[email protected]**.  

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2. Response Time:

   - We strive to respond to all customer inquiries within 24 hours during business days.  

   - Inquiries received over the weekend or on public holidays will be addressed on the next business day.  

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3. Support Channels:

   - **Email:** For detailed inquiries, order issues, or return requests, please email us at **[email protected]**.  

   - **Live Chat:** Access our live chat support on our website for real-time assistance during business hours.  

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4. Order Tracking:

   - You can track your order status through your account on our website or by contacting our customer service team.  

   - We will provide regular updates on your order status via email.  

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5. Technical Support:

   - For technical issues related to our website or mobile app, please contact our technical support team at **[Technical Support Email]**.  

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6. Feedback and Complaints:

   - We value your feedback and strive to improve our services. Please send any feedback or complaints to **[Feedback Email]**.  

   - Our team will review your feedback and take appropriate action to address any concerns.  

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7. Product Inquiries:

   - For questions about product availability, specifications, or recommendations, our customer service team is ready to assist you.  

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8. Withdrawal Tax Policy

In accordance with Indian tax regulations, the following rules apply to withdrawals from your account on 7-Eleven India Online:  

- Withdrawals Below ₹1,000,000: No tax deductions apply to amounts below this threshold.  

- Earnings Totaling ₹1,000,000 or More: If your cumulative earnings reach ₹1,000,000 (10 lakhs) due to completed tasks or other activities, you will be required to pay a 15% income tax before being able to withdraw the amount.  

Example Calculation:  

If your total earnings reach ₹1,000,000:   

   - The tax owed would be ₹150,000 (15% of ₹1,000,000).  

   - After paying this tax, you will be eligible to withdraw the remaining ₹850,000.  

This tax obligation complies with Indian tax laws, which mandate that individuals earning above certain thresholds contribute a portion of their income to the government. Ensuring timely tax compliance will help you avoid penalties or delays in accessing your funds.  

For further assistance or questions about tax compliance, please contact our customer service team at [email protected].

Thank you for choosing 7-Eleven India Online. We are committed to providing you with exceptional service and support for a satisfying shopping experience.