Return Policy Page

7-Eleven India Online Return Policy

Last Updated: June 15, 2024

Return Policy

At 7-Eleven India Online, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, you can return the product within 30 days of the delivery date under the following conditions:

1. Eligibility for Returns:

   - The item must be unused, unwashed, and in its original packaging with all tags attached.

   - Certain items such as perishable goods, intimate apparel, and personal care items are not eligible for returns.

2. Return Process:

   - To initiate a return, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number].

   - Provide your order number, the item you wish to return, and the reason for the return.

   - Our team will provide you with a return authorization number and instructions on how to return the item.

3. Return Shipping:

   - Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

   - We recommend using a trackable shipping service or purchasing shipping insurance for items over INR 1,000.

4. Refunds:

   - Once we receive your return, we will inspect the item and notify you of the status of your refund.

   - Approved refunds will be processed within 7-10 business days to the original method of payment.

5. Exchanges:

   - If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

Thank you for shopping with 7-Eleven India Online. We appreciate your business and are committed to providing you with the best possible shopping experience.